Refund policy

 

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, and in its original packaging. Due to the nature of our products, we cannot accept returns on any cooling liquids or chemical compounds that have been opened, used, or had their seals broken. This policy exists for safety, health, and product integrity reasons.

To start a return, you can contact us at info@fluidxp.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

All approved returns are subject to a 15% restocking fee, which will be deducted from your refund. Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as FluidXP Solutions LLC is not responsible for items lost or damaged in return transit.

You can always contact us for any return questions at info@fluidxp.com.

Damages and Defective Items: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. To initiate a defective item claim, you must contact us within 15 days of delivery and provide photographic or video evidence of the defect or damage. If your claim is approved, you will receive a full refund to your original payment method. FluidXP Solutions LLC reserves the right to assess all defective item claims before issuing a refund.

Non-Returnable Items: We do not accept returns on opened or used cooling liquids, chemical compounds, or fluid-based products. We also do not accept returns on custom or special-order items, or any items marked as final sale at the time of purchase.

Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@fluidxp.com